Shipping Policy
At HillQueen Tea, we’re committed to delivering your favorite teas fresh from the Himalayas to your doorstep with care and efficiency. Here’s everything you need to know about our shipping process:
1. Shipping Locations
- We currently deliver across India.
- For international shipping inquiries, please contact us at support@hillqueentea.com, and we’ll assist you with a custom solution.
2. Shipping Charges
- Standard Shipping: FREE for orders above ₹499
- For Orders Below ₹499: A flat shipping fee of ₹99 will be applied.
3. Delivery Timeline
- Orders are typically processed within 1-2 business days and delivered within 5-7 business days for standard shipping.
- For express shipping, delivery takes 2-3 business days from the date of dispatch.
- Delivery timelines may vary slightly for remote locations or due to unforeseen circumstances.
4. Tracking Your Order
- Once your order is shipped, you’ll receive an email or message with the tracking details.
- You can track your shipment in real time via the tracking link provided.
5. Packaging
- Your teas are packaged in eco-friendly, airtight containers to preserve freshness and quality during transit.
6. Missing or Delayed Orders
- If your order hasn’t arrived within the estimated timeline, please reach out to us at support@hillqueentea.com. We’ll resolve the issue promptly.