Privacy Policy

1. Information We Collect

When you visit, browse, or make a purchase, we collect the following types of information:

• Personal Information
  Name, email address, mobile number, and address
  Date of birth (if voluntarily provided)
  Payment details (processed securely via third-party providers)
• Order and Usage Information
  Items purchased, browsing behavior, and abandoned carts
  Interactions with emails, quizzes, or promotions
• Device and Technical Information
  IP address, browser type, and time zone
  Device type and operating system

2. How We Use Your Data

We use your information to:

• Fulfill your orders and provide customer support
• Send updates on delivery, offers, and wellness tips
• Enhance our website, product recommendations, and user experience
• Conduct data analysis for product improvement and personalization

We do not sell your data to third parties.

3. Communication and Marketing

By signing up or placing an order, you consent to receive:

• Order confirmations and delivery updates
• Exclusive offers and wellness content via email, SMS, or WhatsApp

You may opt out at any time using the unsubscribe link or by replying “STOP.”

4. Data Sharing

We may share data with trusted third parties solely for:

• Payment processing (e.g., Razorpay, Cashfree)
• Shipping and delivery (e.g., Delhivery, Blue Dart)
• Email and communication tools (e.g., Mailchimp, WhatsApp Business)

All partners are bound by data protection agreements.

5. Data Security

We implement robust security measures to protect your information:

• SSL encryption for all web sessions
• Secure, PCI-DSS compliant payment gateways
• Regular security audits and access controls

6. Cookies Policy

We use cookies to:

• Remember your cart and preferences
• Enhance your browsing experience
• Measure marketing effectiveness

You can manage cookies through your browser settings. Disabling cookies may affect certain features.

7. Data Retention

We retain your personal data only as long as:

• Required by law
• Necessary for order history, customer service, or loyalty programs

You may request deletion of your account and data by contacting us.

8. Children’s Privacy

We do not knowingly collect or solicit data from individuals under 13. If you are a parent or guardian and believe we have collected such data, please contact us to request its deletion.

9. International Users

Our website is operated in India. If you access it from another country, your data will be processed in accordance with Indian laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated on this page or via email. Continued use of the website constitutes agreement to the updated terms.

11. Contact Us

For privacy-related inquiries or requests, please contact us at:
Email: support@hillqueentea.com
Subject line: Privacy Policy Query