Returns & Refunds Policy
We strive to ensure your satisfaction. If something isn’t right, we’re here to assist.
Return Eligibility
We accept returns under the following conditions:
- You received a damaged, incorrect, or defective product.
- Your product is unopened and sealed, and you request an exchange within 7 days of delivery.
Please Note:
Due to hygiene and food safety concerns, we do not accept returns for opened or used tea packs.
How to Request a Return
- Email us at support@hillqueentea.com.
- Include your order ID and photo/video evidence (if the item is damaged or incorrect).
- Our team will review and arrange a pickup or replacement within 3–5 business days.
We may request the return of the product before approving a refund or replacement.
Refund Policy
- Refunds are processed only for prepaid orders (not COD).
- Once approved, refunds are initiated within 5–7 business days.
- Refunds will be credited to the original payment method.
COD orders are eligible for store credit or replacements only.
Non-Returnable Items
- Opened or used tea packs.
- Products returned after 7 days.
- Free samples, gift cards, or promotional bundles.
Contact Us
For assistance, reach out at support@hillqueentea.com
or message us on WhatsApp using the chat button at the bottom of your screen.
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