🔄 Returns & Refunds Policy
We craft our teas with love and care. But if something isn't right, we're here to make it better.
Return Eligibility
We accept returns under the following conditions:
- You received a damaged, wrong, or defective product
- Your product is unopened and sealed, and you wish to exchange within 7 days of delivery
📦 Please Note: Due to hygiene and food safety concerns, we do not accept returns for opened or used tea packs.
How to Request a Return
- Email us at support@dev.hillqueentea.com
- Include your order ID and photo/video evidence (if damaged/wrong item)
- Our team will review and arrange a pickup or replacement within 3–5 working days
💡 Note: We may request the product to be returned before approving your refund or replacement.
Refund Policy
- Refunds are processed only for prepaid orders (not COD)
- Once your return is approved, refunds are initiated within 5–7 business days
- Refunds will be credited back to the original payment method
📌 Important: COD orders are eligible for store credit or replacements only
Non-Returnable Items
- Opened or used tea packs
- Products returned after 7 days
- Free samples, gift cards, or promotional bundles
💬 Still Need Help?
Write to us at support@dev.hillqueentea.com or tap the Chat icon at the bottom of your screen.
Email Support Live Chat🧠 Not sure which tea to choose next time?
Take the Build My Ritual Quiz →